Frequently Asked Questions (FAQ)

WHAT IS THE CURRENCY OF THE PRICES I SEE ON THE SITE?

All prices are in AUD ($).

HOW CAN I ORDER?

Choose your product, select the "ADD TO CART" option and follow the steps to complete your order. Next, enter your billing information, name, address, and email and complete the purchase.

WHAT PAYMENT METHODS ARE ACCEPTED?

The following payment options are available:

  • Credit card; Mastercard, Visa, American Express
  • Apple Pay
  • Google Pay
  • Shop Pay

DO YOU DELIVER WORLDWIDE?

No, currently we only deliver in Australia.

WHAT ARE THE SHIPPING COSTS?

Free shipping, including Track & Trace!

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

  • Order cutoff time: 10:00 PM (GMT+10 - Melbourne). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
  • Processing time: Orders are processed within 1 to 2 business days, Monday through Friday.
  • Weekend orders: Orders placed on weekends will be processed the next business day.
  • Estimated transit time: 5 to 9 business days, Monday through Friday.
  • Estimated total delivery time: 6 to 11 business days, Monday through Friday.

Note: Delivery times are estimates and may vary due to external factors such as customs, holidays and unforeseen transportation issues.

HOW CAN I RETURN MY ORDER?

Return period
Customers in Australia have the right to return their purchase within 30 days of receiving their order. Please contact our customer service team via support@madioux.com with your order number and a detailed reason for the return.

To view the complete return and refund policy, please click here

CAN I GET A TRACKING NUMBER?

Once the order has been shipped, we will email you your tracking number and information on how to track your order.

CONTACT US
We strive for optimal customer satisfaction. Feel free to contact our specialist customer service team using the contact details below or by filling out the contact form. Your feedback is very valuable to us. We aim to respond within 24 hours.

Company Information

Company Name: ECOM CREATE PTY LTD
ABN: 88 673 408 252

Brand Name: MADIOUX
Registered Address: 10 Queen Street, Melbourne, VIC 3000, Australia

Email: support@madioux.com

Phone: +61 480 848 277

Opening Hours:

Monday to Saturday: 9:00 AM – 5:00 PM (GMT+10, Melbourne) Sunday: Closed

Response Time: We aim to respond within 24 hours.